India Post, which is the world’s largest postal network has been actively using the social media platform Twitter to resolve customer complaints. The government-operated postal system is replying to all consumer-related tweets and it is certainly stepping up its game in digital customer services.
Now, customers will just have to tweet the issue that they might be facing and mention the consignment related details and IndiaPost will get back to them. Here’s a conversation between a customer and the postal service:
Ajit Kumar Khan, a consumer tweeted that “@cpmgwbengal I have despatched a registered cover bearing registration no.RW942188536IN from ITALGACHA so 700079 to BOI, SALKIA BRANCH 711106 on 8 July. It’s still lying at Howrah RMS SINCE 4 am,12 July that too after lodging complaint. Thereafter it has not moved during 3days.”
To this query, India Post replied: “As per tracking report RW942188536IN delivered from Salkia HO on 15.07.2020. Chief PMG, West Bengal……Read More>>